Before switching to Discern, RenoFi faced consistent issues with its registered agent provider that created operational inefficiencies and risk. Two main themes drove RenoFi to look for a new provider: poor communication and lack of trust.
Poor Communication and Lack of Transparency
While RenoFi’s previous registered agent offered email and phone support, neither channel worked effectively. Emails often went unanswered for days, or not at all, and phone calls frequently led to dead ends. Simple, critical questions like “What did we spend this past year?” or “What filings were completed in this jurisdiction?” were difficult to answer, leaving the team without clarity or confidence in the solution they were relying on.
Eroding Trust in Execution
Even more concerning was the growing uncertainty around whether filings and updates were actually being completed. RenoFi changed addresses multiple times and attempted to streamline updates alongside other filings, but no matter the approach, changes weren’t reflected correctly. Internal audits repeatedly uncovered errors, forcing the team to spend time double-checking the work of their vendor.
The situation culminated in a significant issue pertaining to one of RenoFi’s registrations. While RenoFi understands that filing errors can happen, the response was the real problem for them: the provider was not proactive, took little ownership, and failed to resolve the issue. The proposed solution was unacceptable, and the lack of resolution left the team non-compliant and frustrated.
After continued errors and mounting oversight, RenoFi faced a choice: bring their entity management fully in-house (a real consideration) or find a provider they could actually trust.
Research into alternatives — combined with recommendations from peers and investors — led them to Discern. Conversations with Discern’s leadership reinforced what they had already seen echoed in legal communities: Discern was known for accountability, responsiveness, and doing the work correctly.
As Susan Chylik, General Counsel at RenoFi, said, “If we’re going to pay a provider, it should be one that actually delivers.” For RenoFi, that provider was Discern.
From onboarding onward, the experience was notably different for RenoFi and the team:
Before Discern, approximately 25% of RenoFi’s time was spent managing their former registered agent—auditing work, chasing unanswered emails, completing spreadsheets, and re-filing items that were done incorrectly or not at all.
Since switching to Discern, that time commitment has decreased to approximately 1%, primarily limited to quickly reviewing information and clicking to confirm data within the platform.
Even during onboarding, Discern significantly reduced the burden on the team. The Discern team proactively audited existing filings from the prior provider and presented RenoFi with a clean, updated list—minimizing the time RenoFi needed to spend validating historical work.
With Discern, compliance no longer requires constant oversight.
With Discern, compliance no longer consumes unnecessary time or mental energy for RenoFi and its team:
Discern didn’t just improve RenoFi’s standings — it restored trust, efficiency, and peace of mind.
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