Diligent Entities reviews: what users say about the entity management module

If you're reading Diligent Entities reviews to decide whether the platform fits a private equity or fund structure, start with the sample size. As of September 2026, the product has 7 reviews on G2, 2 on Capterra, 2 on Software Advice, and about 5 on TrustRadius, roughly 16 unique reviews in total. Diligent's own June 11, 2025 press release claims more than 100,000 monthly users, so the people who buy this software almost never write about it publicly.

The reviews that do exist agree on a few points. Reviewers managing 120 to several hundred entities like the centralized record and the depth of configuration. The same reviewers describe a long learning curve, enterprise pricing, and a workflow model in which the software reminds you of a deadline and a person (or a third-party registered agent) executes the filing.

That last point decides fit for a PE firm or fund manager holding 50 to 250 entities across US states.

How many Diligent Entities reviews exist, and who wrote them

Across four review platforms, none of the reviewers whose text is publicly retrievable identifies as working at a private equity firm, fund administrator, family office, or hedge fund.

Ratings by platform

The table below covers Diligent Entities specifically, not Diligent Corporation's 4.4-star rating from 1,102+ reviews across all products, which covers Diligent Boards and other products.

Software Advice breaks its 4.0 into Ease of Use 3.5 and Functionality 3.0, and the TrustRadius product page itself shows 5 reviews. Gartner Peer Insights lists no dedicated Diligent Entities page in either the corporate governance or entity management category.

Reviewer profile

Four of the seven G2 reviewers work at enterprises with more than 1,000 employees, and four of seven are administrators rather than end users. The closest reviewer to a fund persona is Mariangela N., an Assistant Company Secretary at an enterprise with more than 1,000 employees who manages 120 companies, and the sole TrustRadius reviewer within the last two years is a Company Secretariat professional at a 201 to 500 person organization managing hundreds of entities.

What reviewers praise

Reviewers consistently credit Diligent Entities as a single record for large entity groups; praise for ease of use comes from one reviewer and conflicts with the Software Advice sub-scores.

A central record for hundreds of entities

Mariangela N. wrote on G2 in December 2024: "It has the history of all the 120 companies that I look after and it is easy to access and share. I can share with other members of the company but decide not to give authority to amend the info." The September 2025 TrustRadius reviewer made the same point at larger scale: "My organisation has hundreds of entities, and the key corporate information needs to be easily accessible by multiple departments. Diligent Entities allows unlimited read-only user access," so all stakeholders can access this information while control remains with a limited number of administrative users.

Configuration depth and UK filing support

Steven M., a Company Secretary and Data Protection Officer at a small business, wrote on G2 in August 2024: "I think the system is infinitely customisable and offers all the functionality that a corporate secretary could ever need."

Steven M.'s comment on filing deserves a close read: "The system reminds us when deadlines are due and automatically makes required filings at UK Companies House once reminders are acted upon and required entries to the system made." Even in the UK, a supported e-filing jurisdiction, a human enters data before the filing triggers.

What reviewers complain about

The recurring complaints are a steep learning curve, no visibility into in-progress changes, missing undo and data-quality tools, and a price point reviewers say only makes sense above 20 entities.

Learning curve and navigation

Shelley L., a Supervising Paralegal at a 10,000+ employee firm, wrote on Capterra UK in July 2020: "I find the most difficult learning is figuring out what each record is called and how it is handled in the system. [To] generate reports, you need to know what the record is called and where it is located. This is a big learning curve and not sure if I will ever fully know." Steven M., otherwise positive, conceded that "the amazingly large suite of customisable functionality means it does take a little training to get the best out of the product." For the broader Diligent One Platform (36 verified reviews, May 2026), TrustRadius reports "17% report a steep learning curve and non-intuitive design," though that figure covers the whole suite.

Workflow visibility, slow updates, no undo

The most recent verified review, from Margherita M., a Director of IT at a 10,000+ employee machinery company (Capterra UK, August 25, 2026), reads: "The workflows are not user friendly - until all the changes for a specific legal entity are made, there is no visibility on what's in progress." She praised support as "efficient and responsive." The TrustRadius reviewer noted "At times, the data is slow to update" and that "The process for issuing and cancelling shares could be made easier." Polly W. wrote on G2 in September 2023: "No option to undo certain actions such as deletion of documents."

Cost and implementation burden

The TrustRadius reviewer set a floor: "I would probably not recommend the product for companies with only a few entities," describing it as expensive and "geared towards larger, structured organisations, particularly those with international companies." The same reviewer recommends it "for organisations with 20 or more entities."

Diligent does not publish pricing, and reviewers describe onboarding as heavy. Shelley L.: "All of the training videos on the help section seemed overwhelming at the beginning."

The gap between tracking deadlines and filing them

For a PE or fund operations team, the consequential finding is that Diligent Entities records entity data and reminds you of deadlines; it does not natively file multi-state US annual reports or act as your registered agent.

What the documentation covers for US filings

Diligent's help documentation describes the following filing scope and workflow:

• US e-filing is listed for two items: the Delaware corporation annual report and Beneficial Ownership Information Reporting.

• Australia, Ireland, and the UK are also supported.

• Multi-state US Secretary of State filing beyond Delaware does not appear.

• Even the Delaware filing requires the user to first create a "Registration in Jurisdiction" record; the Delaware filing is not triggered automatically.

• Registered agent service reaches the platform through a third-party integration, which Shelley L. confirmed in her review: "We were also extremely happy that Blueprint and CSC were partnering together as CSC is still our provider for managing our US filings and service of process."

The practical result for a fund with a GP LLC, a fund LP, a management company, and SPVs registered in a dozen states is that Diligent Entities holds the calendar while your team or a separate registered agent executes each filing and pays each invoice.

Why the execution layer matters for good standing

Delaware law, filing instructions, and case law establish the following rules and consequences:

• Under Delaware Title 8, § 510, a corporation that neglects its annual franchise tax report for one year sees its charter declared void and "all powers conferred by law upon the corporation are declared inoperative."

• The Delaware Division of Corporations sets March 1 as the general fixed-calendar annual report deadline for corporations, rather than an anniversary-based deadline, with a $200.00 late penalty and interest at 1.5% per month on tax and penalty.

• Human review required: verify against current official Delaware instructions each filing year that March 1 remains the applicable fixed-calendar deadline rather than an anniversary-based deadline.

• Separately verify when the late penalty begins and whether the $200.00 penalty and 1.5% monthly interest rate apply for that report year; consult counsel to confirm when the distinct one-year neglect period triggers charter voiding rather than only a late penalty.

• In Neem International CV v. Shulman (Del. Ch. 2025), the Court of Chancery found a corporation void as of March 1, 2020 and held it lacked standing to maintain derivative claims.

The ABA notes that a good standing certificate is required for third-party closing opinions in M&A, and the Society for Corporate Governance finds poor recordkeeping "can delay or prevent pending transactions, reduce deal prices, increase transaction and D&O liability risks."

Questions to ask before you sign

The independent criteria for entity software split into record-keeping and filing execution, and Diligent Entities reviews only speak to the first half.

The ACC's 2026 guide says entity management systems "hold the subsidiary structure, officer and director rosters, and filing deadlines." PCAOB AS 2201 defines internal control as including records that "accurately and fairly reflect the transactions and dispositions of the assets of the company." The ILPA Model LPA treats registered agent fees and state filing costs as fund-level expense line items, which means per-entity cost allocation is a fund accounting requirement, not a convenience. Put these to any vendor, Diligent included:

• In which states does the platform execute Secretary of State filings, and where does it only flag deadlines for someone else to file?

• In which jurisdictions is registered agent service native, and where does it require a separate contract with a separate invoice stream?

• Can filing fees be billed and segregated by entity so each fund, portfolio company, or SPV carries its own cost?

• What does implementation cost and how long does data migration take at our entity count?

• Can we speak with a reference customer running a fund structure rather than a corporate subsidiary group?

The answers separate a governance record from a compliance operation, and no public Diligent Entities review yet comes from a fund that tested the second.

Close the filing execution gap with Discern

Diligent Entities is commonly positioned as an enterprise entity-management system of record, so teams evaluating it should confirm pricing and filing coverage directly with Diligent, especially for multi-state U.S. filings. Discern covers the Secretary of State layer directly: registered agent service in 51+ jurisdictions for every entity type, and annual report filings pre-filled from your entity data with autofilings that run in perpetuity. The subscription is $350 per state registration per year, and change of agent filings are free.

At portfolio scale, Discern customers with 200+ registrations spend 5 to 10 minutes annually on compliance, with segregated entity payment management across multiple bank accounts per entity so management company and fund expenses stay separate without reconciliation.

Book a demo today to see how quickly Discern can take over multi-state filings for your fund and portfolio entities.

This article provides general compliance information and does not constitute legal advice. Consult qualified legal counsel for guidance specific to your situation.